WhatsApp Business Messaging Privacy Policy

1. Information Collected via WhatsApp

When you communicate with Ratzon through WhatsApp, we may collect:

• Phone number
• WhatsApp profile name
• Message content and attachments
• Message timestamps and delivery status
• Institution or school name (if shared)

We do not collect sensitive personal data unless explicitly required and voluntarily provided.

2. Purpose of WhatsApp Communication

We use the WhatsApp Business API strictly for business communication, including:

• Product and feature updates
• Service notifications and alerts
• Billing, invoices, and payment reminders
• Customer support and issue resolution
• Operational and compliance-related messages

3. User Consent & Opt-In

WhatsApp messages are sent only to schools or users who have:

• Explicitly opted in for WhatsApp communication
• Provided their phone number for official communication
• Initiated contact with us via WhatsApp

Opt-Out: You may unsubscribe at any time by replying STOP.

4. Data Sharing & Third Parties

WhatsApp messaging is powered by Meta Platforms, Inc. using the WhatsApp Business Platform.

Data is processed according to Meta’s policies:

• Meta Privacy Policy
• WhatsApp Privacy Policy

We do not sell or share WhatsApp data with any unauthorized third party.

5. Data Retention

WhatsApp message data is retained only as long as necessary for business, legal, or compliance purposes.

6. Security Measures

• End-to-end encrypted communication via WhatsApp
• Restricted internal access
• Secure servers and authentication controls

7. User Rights & Contact

You may request access, correction, or deletion of your WhatsApp-related data.

Email: [email protected]